Order Confirmation
Once your order is placed, you will receive a confirmation email. This indicates that your order has been received and your credit card has been pre-authorized for the purchase. We immediately contact our suppliers to confirm the item’s availability for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and notify you via email. If your item(s) are in stock and ready for shipment (within five business days), we will process the payment and prepare the order for shipment.
Order Shipment
If your order is in stock and payment has been processed, it will ship within five business days. Tracking information will be sent to the email address provided at checkout within 24 hours of the order leaving the warehouse. If you do not receive tracking information within six business days, please contact us at support@idealmancave.com for assistance.
Shipping Restrictions
We do not ship outside the USA, except for certain exceptions. If the website allows you to check out with an international shipping address, your order will be processed. Some products, for example, are available for shipment to Canada.
Changing Your Address
If you need to update your shipping address after the order has been processed or shipped, we will do our best to accommodate the change. Please note that address changes may cause delays. Additionally, any fees incurred due to address changes will be the responsibility of the customer. No exceptions.
Shipping Times
All shipping times provided are estimates and not guarantees. While we make every effort to ensure vendors promptly ship orders, delays can occur. If a customer decides to cancel an order due to shipping delays, they will be responsible for all associated fees, including shipping charges, warehouse storage costs, and any other related expenses. Customers filing a chargeback due to shipping delays may face legal consequences for theft. No exceptions.
Shipping Options
We offer several shipping options to suit your needs:
- Curbside Pickup (Free): Items are delivered to your curbside at no additional cost. This typically takes 5–15 days from the date of your order.
- Threshold Shipping: The item is brought to your porch or a sheltered area, such as a garage.
- White Glove Delivery: Includes delivery to your room of choice, minor assembly, and removal of all packaging materials from your home.
By using this site, you agree to these terms. If you do not agree, please refrain from using the site.